Data Deletion Instructions

Email hello@olasilk.com from an address associated with your inquiry where possible. Use the subject Data Deletion Request.

Include enough information for us to locate the correct records:

• your name and business email address;
• your company name, if you contacted us for a business;
• your Instagram or Facebook username and the official OlaSilk account you contacted, if the request concerns Meta platform data;
• an inquiry reference, approximate contact date, or description of the interaction;
• the data or accounts you want deleted.

Do not send your social-media password, access token, payment-card details, or government identification unless we specifically request a limited verification step and provide a secure method.

To protect users from unauthorized deletion, we may ask you to confirm control of the email address or social account connected with the records. If you act for a company or another person, we may ask for evidence that you are authorized to make the request. We use verification information only to process the request.

• website inquiry and customer-contact records that can be matched to you;
• uploaded inquiry files and related correspondence held by OlaSilk;
• newsletter or certificate-request records;
• pseudonymous website visitor and session records where we can reliably match them to your verified request;
• Instagram or Facebook comments, mentions, direct messages, profile identifiers, response drafts, and related interaction records stored in OlaSilk systems.

We will delete or irreversibly anonymize matched personal data unless a lawful exception applies. We will not deliberately combine unrelated records merely to identify an anonymous visitor.

We will acknowledge your request and generally complete a verified deletion request within 30 days. If the request is complex, affects multiple systems, or applicable law permits additional time, we will explain the extension. When processing is complete, we will email you a confirmation or explain any data we could not delete and the reason.

We may retain limited information where required for tax, accounting, contract, fraud-prevention, security, legal-claim, or regulatory purposes. Data in protected backups may remain until the backup is overwritten or expires, but it will be isolated from ordinary business use and handled under our retention controls. We will keep no more than reasonably necessary for the applicable purpose.

You may also remove an app or business integration through your Facebook or Instagram settings. Removing platform access stops future authorized access but may not by itself delete copies already stored in OlaSilk systems. To request deletion of those copies, complete the email process above.

Deleting content or an account hosted by Meta must be done through Meta's own account and content controls. OlaSilk can delete data held in its systems but cannot delete your Meta account or content controlled solely by Meta.

If you have questions about a deletion decision, reply to our confirmation email or contact hello@olasilk.com.

Controller: Qingdao Daierle International Health Technology Co., Ltd.
Address: Office 327, No. 192 Zhengyang Middle Road, Chengyang District, Qingdao, Shandong Province, China

For more information, read the OlaSilk Privacy Policy.